Terms & Conditions

TERMS OF SERVICE

1. OVERVIEW

This website is operated by Mr.D Wine Merchant LLC. Throughout the site, the terms "we," "us," and "our" refer to Mr.D Wine Merchant LLC. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"), including any additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms and conditions herein, you may not access the website or use any services. Any new features or tools added to the store will also be subject to these Terms.

Our store is hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell our products and services to you.

2. ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction.

3. SHIPPING & DELIVERY

By submitting your order, you confirm that you are at least 21 years of age. Alcoholic beverages may only be sold and delivered to persons 21 years or older. An adult signature (21+) is required upon delivery.

When selecting a shipping or delivery method, you acknowledge and accept the risk of weather-related damage or delivery delays. Mr.D Wine Merchant LLC is not liable for damage caused by extreme temperatures or delays once the order is in the possession of the carrier.

We contract with third-party carriers on your behalf. You are solely responsible for complying with local laws regarding alcohol shipment and for paying any applicable taxes or duties. Orders may take up to 10 business days to fulfill, depending on supplier logistics, inventory availability, and vintage confirmation.

4. VINTAGE SUBSTITUTION POLICY

For wines priced at $20 or below, if the selected vintage is no longer available at the time of order fulfillment, we reserve the right to substitute a comparable vintage of the same wine without prior notice. For wines priced above $20, we will contact you for approval prior to substituting the vintage. If we do not receive a response within 60 days, the order will be held until confirmed or deemed abandoned per our Unconfirmed Vintage Changes & Order Abandonment policy.

5. UNCONFIRMED VINTAGE CHANGES & ORDER ABANDONMENT

In the event of a vintage change for wines priced over $20, we will notify customers to confirm acceptance of the new vintage. If we do not receive a response within 60 days of our first outreach, and we remain in possession of the wine, the order will be considered dormant.
Orders that remain unconfirmed for more than 12 months from the original purchase date may be deemed abandoned. In such cases, Mr.D Wine Merchant LLC reserves the right to cancel the order without refund, credit, or replacement. This policy is enforced to the extent permitted by applicable law.

6. CANCELLATION

Once an order is placed and payment processed, cancellations may incur a 10% fee. If the order has already shipped, return shipping and restocking fees will also apply.

7. RETURNS

If an order is returned or declined after delivery, or returned due to failed delivery attempts (e.g., no adult signature), the purchase will be refunded minus original shipping, return shipping, and a 10% restocking fee. Returns must be initiated within 5 days of delivery; no returns or refunds will be accepted beyond that window.

8. CORKED OR FAULTY WINES

Cork taint (TCA) and other wine faults are rare but possible, especially with natural cork closures. If you believe a wine is corked or otherwise faulty, please contact us within 7 days of opening the bottle. We may request that the bottle be returned (with most of the contents intact) for inspection. At our discretion, and in collaboration with the producer or distributor, we may offer a replacement, store credit, or refund.

Please note that we cannot guarantee refunds or replacements for wines aged beyond 10 years, or those affected by improper storage after delivery.

9. PRODUCT INFORMATION & PRICING

Prices and product descriptions are subject to change without notice. We reserve the right to discontinue or limit the quantities of any product. Product images and vintages may vary from those shown.

10. ACCURACY OF BILLING & ACCOUNT INFORMATION

You agree to provide complete, up-to-date information. We may cancel or limit orders based on our discretion and will attempt to notify you via the contact information provided.

11. OPTIONAL TOOLS & THIRD-PARTY LINKS

We may provide access to third-party tools and links. Use of these tools is at your own risk, and we are not liable for any third-party content or services.

12. USER CONTENT & FEEDBACK

Any feedback, comments, or submissions you provide may be used by us without restriction. You are responsible for the legality and accuracy of your content.

13. PERSONAL INFORMATION

Your submission of personal data is governed by our [Privacy Policy].

14. ERRORS, INACCURACIES & OMISSIONS

We reserve the right to correct any errors and cancel orders if information on the site is inaccurate at any time without notice.

15. PROHIBITED USES

You are prohibited from using the site for unlawful purposes or to violate laws, infringe on rights, spread malware, or collect personal information without consent.

16. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

All services and products are provided "as is" and "as available." We disclaim all warranties and shall not be liable for any damages arising from your use of our services or products.

17. INDEMNIFICATION

You agree to indemnify and hold harmless Mr.D Wine Merchant LLC and its affiliates from any claims related to your breach of these Terms or applicable law.

18. SEVERABILITY

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force.

19. TERMINATION

These Terms remain in effect until terminated by either party. We may suspend access or terminate the agreement if you breach any provision.

20. ENTIRE AGREEMENT

These Terms, along with any policies referenced, constitute the entire agreement between you and us.

21. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the State of Florida.

22. CHANGES TO TERMS

You can review the most current version of these Terms at any time. Continued use of our site constitutes acceptance of any changes.

23. CONTACT INFORMATION

Questions about these Terms should be sent to:
info@mrdwine.com
(305) 428-3112